Project Facilitation Services
Systems Analysis
Systems may develop in an ad-hoc manner, have a lifespan so long that nobody remembers the actual underlying technologies, or, worse, be placed by vendors with no supporting information. If your organization has questions about its own technology we are able to provide the exploratory and documentary services necessary for the understanding of organizational technical infrastructure.RFP Process Management
We run a large public RFP exchange: The RFPDB, as a result, we have been involved in the management of the RFP process for some of our customers. This entails documenting existing systems (if applicable), scoping the work to be performed, writing and releasing the RFP, working with the customer to review the resultant proposals, interviewing the finalists, making recommendations, a technical analysis of the statement of work/contract and contract negotiations. This is an excellent service for organizations looking to start a project but unsure how to get the process moving along properly.Technical Facilitation
Conflicts arise in technical projects because of an imbalance of knowledge between the vendor(s) and their customer. We provide a project facilitation service where we act as an informed and impartial third party offering assessment, advice and review. In this role we seek to ease the flow of information and understanding between the stakeholders in the project. At the same time, we work to be impartial, and represent the best interests of the project not any specific stakeholder.Technical Mediation
Conflicts of design, implementation, use and personality are commonplace in areas of technology. Technical issues are often seen as absolutely right or absolutely wrong with little room in-between. These sorts of impasses stall projects, disrupt teams and act as a significant contributor to project failure. Management is put in the position of arbitrator, asked to make choices they may not fully understand or feel comfortable making. Worse, in making these choices, risk losing one or more of the parties as meaningful contributors. Bringing in a trained mediator with a history of technical implementation expertise as a third-party neutral may be a better solution. This allows the groups to discuss the issues facilitated by someone who understands "their language", who is able at the same time has the mediation techniques to help the parties reach mutual compromise. Mediations often prove faster and less costly than allowing these impasses to fester in the project environment.Virtual CTO
Our vCTO service is the longer and more comprehensive engagement of our full project facilitation services. Many small organizations lack the technical knowledge to develop a technical strategy nor oversee the fulfillment of that plan. Technology, while a necessary part of their day to day work, is something they have no experience in managing, or desire. We work with (or as) your project manager as a representative of the company overseeing all aspects of the project's implementation and impact. All of our other services come into play in a holistic approach towards project success.Implementation Services
Our project facilitation services are the natural extension of our long history of successful implementation services. We have been able to serve our customers from complete management of an their online presence to surgical application of our expertise to facilitate a project's success. These are some of the implementation services and strategy we are able to provide:
